Webster’s Dictionary defines complacency as:
- Self-satisfaction, especially when accompanied by unawareness of actual dangers or deficiencies
Complacency is perhaps one of the biggest problems we face in completing our day to day tasks. We are “used” to things being a certain way each time and unless the obvious comes right out and hits us . . . we can be oblivious to it all. This is state of mind can affect many things such as productivity, quality and safety.
Here is an example:
Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.
You probably didn’t have much trouble reading that paragraph. It probably took you back at first, but then you were able to zip right through the text and understand the content. This is an example of how complacency works with our mind. We get used to words starting with certain letters and being a certain length and we skip right over it “thinking” we know what the word is.
In reading paragraphs it’s not a big deal . . . however when it comes to safety, complacency can be a literal “killer” on the job. Each moment we are working with hazardous energy, whether it be a large production machine, forklift, automobile, power tools, and electricity or even walking from one end of the facility to the other, we must keep focused on the task at hand.
Chances are that those who believe they are least likely to be involved in incidents or accidents, are in fact victims of their own complacency, a lack of vigilance due to familiarity of task. One reason why people are assumed less susceptible to accidents or an incident is because they are deemed experienced. They have been preforming a specific task for a long time and can perform their tasks without hesitation. Herein lays the trap, as ones confidence grows, so too does the very real risk of one becoming unaware of latent task related hazards. A loss of situational awareness or “autopilot mode” occurs..
One technique found to be effective in battling complacency in your own actions is to watch the actions of others while they work. This has a dual-fold effect in that it raises your awareness as you examine the actions of a coworker as they are working and it may raise your coworker’s awareness if you share with them some of the observations you made that would allow them to do their job in a safer manner. It can be a win-win.
Try this technique today as you are working and feel yourself going into the complacent state of auto-pilot. You’ll find it truly can work well for everyone.